Is it really possible to AI automate your business processes?
Can we truly set our business processes on auto-pilot?
There are already existing programmatic automations in CRM software. Yet there are unfilled gaps to a lack of situational intelligence. It is easier for AI automation in digital processes where all dots can be joined through a digital matrix. We only need to identify the gaps and turn them into AI automation opportunities.
Human-like Interaction: Dynamic chat flow configuration, out-of-flow knowledge base integration, empathy with Emotion AI, customer experience engineering, automated knowledge base update using Generative AI.
Lead Scoring: Qualitative aspects of lead scoring in addition to quantitative lead scoring that has already been automated programmatically.
Orchestration: Take action connecting human resources or digital resources.
Qualitative Analysis: Data-backed insights with Generative AI. Every statement generated is backed by references to actual conversation phrases.
Conversational Insights: Ask any question on existing data to gain additional insights using Generative AI.
Engagement Opportunity: Leverage situational intelligence to understand opportunities to add value after the initial objectives been fulfilled.
